FAQ

CLEAN AIR DEVICE

What types of wellness devices do you offer?

We offer a curated range of clean-tech wellness products, including air purifiers, ozone sanitizers, hydrogen water bottles, skincare tools, and spa-inspired devices — all designed to support a healthier lifestyle at home.

Are your products safe to use at home?

Yes! All our devices are thoroughly tested and either FDA or Health Canada registered. They're chemical-free, non-toxic, and safe for everyday personal and family use.

Do your products require refills or filters?

Most of our devices are refill-free and filterless. For example, our ozone-based tools only use tap water — no added chemicals, cartridges, or ongoing maintenance required.

How do I know which device is right for me?

Each product includes a detailed description and use case guide. Still unsure? Reach out to our customer support we’ll help you choose the right fit for your wellness goals.

Shipping

How long does shipping take?

We typically process and ship orders within 1–3 business days. Delivery times vary by location:

3–7 business days

7–14 business days (may vary by region)

Do you offer international shipping?

Yes! We ship worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your location.

Will I receive a tracking number?

Absolutely. Once your order ships, you’ll receive an email with your tracking link so you can follow your delivery in real time.

What if my package is delayed or lost?

If your tracking hasn't updated or your order is delayed beyond the estimated delivery window, please contact us at clearairdevice@gmail.com and we’ll investigate right away.