Order Cancellation

Orders can be cancelled within 12 hours of payment, before shipping begins.

Refunds
You can request a refund if:

The order doesn’t arrive within the guaranteed time (45 days, excluding processing).

You receive the wrong item.

You no longer want the product (must be unused and returned at your expense).

We do not issue refunds if:

The order doesn’t arrive due to factors within your control (e.g., wrong address).

The order doesn’t arrive due to circumstances outside our control (e.g., customs delays).

Refund requests can be made within 15 days after the guaranteed delivery period.